The allotted number of revisions is based on your selected package, and you can request as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay an additional price if the design concepts are not changed. You will have your revised Website Design in 48 hours. Website design revisions will be delivered in 24 hours, and web development revisions will be delivered between 24 to 48 hours, depending on the revision complexity. Illustrative logos (logos with illustration elements or illustrated designs) will have a revision turnaround time of 48 hours.
Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to a maximum of 48 hours. For packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. For new website designs (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. The turnaround time for website development (static website with 5 to 7 webpages) is between three to five business days. Orders placed on Friday or Saturday will have their delivery time start from Monday. If you choose an illustrative logo (logos with illustration elements or illustrated designs), the first concept will be provided within 48 to 72 hours of order confirmation.
Texas Design Lab LLC’s refund policy will be void if:
Note: Texas Design Lab LLC holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Texas Design Lab LLC. The company will be the rightful owner of the designs.
To claim your refund, follow these steps:
As soon as we receive your refund request, we will respond to it as soon as possible. Once the required analysis is completed, we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Texas Design Lab LLC. The information will be submitted to the Copyright Acquisition of Government Copyright Agencies to maintain legality.
We do our best to meet your requirements and our designers strive to fulfill your expectations. We believe in providing the best designs, and each of our designs is well-researched and crafted.
100% SATISFACTION GUARANTEE
Our unlimited revisions policy ensures that you are 100% satisfied. We aim to exceed your expectations and will not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
The complete order will be sent to the mentioned account on the date stated on the Order Confirmation, and a confirmation email will also be sent. The turnaround time will be according to the package, with the minimum time required being 2 business days. For urgent orders, contact our customer support team.
Texas Design Lab LLC keeps records of finalized designs for up to three months after project delivery so that in case of any misplaced order, you will be provided with the exact file.
Our customer support is available 24/7 to answer all of your concerns and queries. Our team will address your concerns anytime and every time.
Texas Design Lab LLC will not be responsible for any communication done via any platform other than “[email protected]” or any numbers not provided by us or given on our official website. We are not responsible for any damages caused due to other contact details not provided by us. We take full responsibility for all the information provided through our official domains.